Can I control what types of attachments are used?

Your customers and agents can send various types of attachments.

The maximum file size allowed for all media to be sent or forwarded through Glassix is 5 MB. 

By default, the following file extensions are enabled:

".csv", ".doc", ".docb", ".docm", ".docx", ".dot", ".dotm", ".dotx", ".json", ".pdf", ".pot", ".potm", ".potx", ".ppam", ".pps", ".ppsx", ".ppt", ".pptm", ".pptx", ".prf", ".sldm", ".sldx", ".txt", ".xla", ".xlam", ".xll", ".xlm", ".xls", ".xlsb", ".xslm", ".xlsx", ".xlt", ".xltm", ".xltx", ".xlw", ".slk", ".xml", ".zip", ".rar", ".old", ".amr", ".msg", ".wav", ".jpg", ".jpeg", ".mov", ".mp3", ".avi", ".mp4", ".p7m", ".mso", ".emz", ".gif", ".pcap", ".html", ".css", ".bin", ".htm", ".png", ".bmp", ".tif", ".tiff", ".flv", ".wmv", ".m4v", ".aiff", ".aac", ".ogg", ".wma", ".flac", ".alac", "webm", ".mpg", ".mpeg", ".m4a", ".log", ".lic", ".xlsm", ".vox", ".xesc", ".opus", ".eml", ".wors", ".mpp", ".dwf", ".dwfx", ".rvt", ".plt", ".dwg", ".skn", ".ods", ".vcf", ".ai", ".dst", ".svg", ".psd"

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