Can I control how what types of attachments are used?

Your customers and agents can send various types of attachments.

By default, the following file extensions are enabled:

".csv", ".doc", ".docb", ".docm", ".docx", ".dot", ".dotm", ".dotx", ".json", ".pdf", ".pot", ".potm", ".potx", ".ppam", ".pps", ".ppsx", ".ppt", ".pptm", ".pptx", ".prf", ".sldm", ".sldx", ".txt", ".xla", ".xlam", ".xll", ".xlm", ".xls", ".xlsb", ".xslm", ".xlsx", ".xlt", ".xltm", ".xltx", ".xlw", ".slk", ".xml", ".zip", ".rar", ".old", ".amr", ".msg", ".wav", ".jpg", ".jpeg", ".mov", ".mp3", ".avi", ".mp4", ".p7m", ".mso", ".emz", ".gif", ".pcap", ".html", ".css", ".bin", ".htm", ".png", ".bmp", ".tif", ".tiff", ".flv", ".wmv", ".m4v", ".aiff", ".aac", ".ogg", ".wma", ".flac", ".alac", "webm", ".mpg", ".mpeg", ".m4a", ".log", ".lic", ".xlsm", ".vox", ".xesc", ".opus"


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