Instagram account is not linked to a Facebook page properly

Updated 2 years ago by Yoad Rashty

Sometimes, an Instagram user is not connected properly to it's Facebook page.

It seems to be related to the way the Instagram business account was created: it happens often for profiles that have been converted to businesses through the Instagram app. As a workaround for this - if you can:

Note: Each time you switch back to a personal account, your insights data on Instagram will be erased.

You need to switch your account back to a personal one on both the Instagram app and on the Facebook page.

1. On the Instagram app: Switch Back to a Personal Account From a Business Account
2. On your Facebook page:
   1. Settings --> Instagram
   2. At the bottom, Disconnect Instagram Account, click on the "Disconnect" bottom

   

3. On your Facebook page:
   1. Settings --> Instagram
   2. Connect an Instagram account

      

   3. Fill in your details

      

That's it! You should now be able to link your Instagram user to our platform.

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